Daily SMS's, until the installments are paid
Real Time Information
Configurable features
Manual or automated generation
Create a letter Template
Configurable Features
Automatic Outbound or Click to Dial
System confirmation before it all starts
Users can register the outcome of the contact
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Process management
Oversee and control processes through work queues, tasks, alerts and monitoring tools based on parameterized criteria (SLA’s) and by user.
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Customer integrated view
The credit collection process takes into account all up to date data and historical customer related financial information
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Agreement and PTP management
Manage agreements, promises to pay and action plans. Manage and update write-off (uncollectable debt) information.
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External entity interactions
Manage information about external agents such as insurance companies, courts and law firms. Optionally the module can be integrated with outbound engines to optimize the communication time with the customer (phone calls). All the information about the details of the debts is presented to the contact center agent being available through API's.
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Reports and statistics
Find information easily using several filters available. Monitor and analyze statistics by processes, user, recovery ratios, call center performance, etc.
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Configurations
Manage contacts made to debtors, configure automatic contact types such as letter, SMS, email, and phone. The bank can configure the process’ assignment rules in the different phases of the recovery process.
Oversee and control processes through work queues, tasks, alerts and monitoring tools based on parameterized criteria (SLA’s) and by user.
The credit collection process takes into account all up to date data and historical customer related financial information
Manage agreements, promises to pay and action plans. Manage and update write-off (uncollectable debt) information.
Manage information about external agents such as insurance companies, courts and law firms. Optionally the module can be integrated with outbound engines to optimize the communication time with the customer (phone calls). All the information about the details of the debts is presented to the contact center agent being available through API's.
Find information easily using several filters available. Monitor and analyze statistics by processes, user, recovery ratios, call center performance, etc.
Manage contacts made to debtors, configure automatic contact types such as letter, SMS, email, and phone. The bank can configure the process’ assignment rules in the different phases of the recovery process.
“The Collections process includes letters, phone calls and electronic communications during regular and off-business hours. This coverage ensures maximum effort being applied which resulted in exceptional improvement to our bottom line.”
