Back Office

Efficient back-office operations that feel effortless.

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back office 1

Strengthen the pillars of your back office operations

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Easily manage credit products

Connect all your products from different credit families and channels into one centralised view. Manage them smoothly with automated workflows and keep documents in order with smart validation.

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Monitor performance in real time

Keep track of loan processing to monitor performance, trends, and key metrics in real time. Get accurate profit predictions and spot potential non-payments early. Replace routine checks with more time for value-added tasks.

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Simplify and align workflows

Align your back-office teams around tools for workflow management, validation, reviews, and documentation. Use centralised data to improve communication, boost productivity, and streamline task handoffs between teams and departments.

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One platform, one team. Connected by data

Empower your bank's back-office teams to make quick, informed decisions. Improve efficiency and resource allocation with better data flow and workflow management in one user-friendly platform comprising all tools your teams need.

Product catalogue management

No matter how diverse your offering is, with our dedicated Product Catalogue module you can immediately access and configure all credit products. Keep your credit product listing consistent across all departments and customer channels and align your teams' efforts.

Workflow management

Our visual Workflow Builder simplifies the loan process by letting teams customise each stage,  review tasks, and add validations. Centralising workflow management and improving team coordination helps you efficiently allocate resources to improve back-office operations.

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Document checklists

Forget the stress of chaotic paperwork and lost documents. Keep track of all documentation with tailored checklists based on product type, customer segment, and process phase to stay on top of all documentation. Take control, ensure no detail goes unnoticed, and expedite document-oriented tasks.

Robust monitoring tools

Never lose sight of your clients and offering. Track portfolio health, simulate various scenarios, calculate profitability, and identify customers who show early signs of financial distress. All in one tool and without the need for constant checks, allowing your teams to focus on more demanding tasks.

Powered-up reporting and analytics

Sound financial decisions require solid and up-to-date information. ITSCREDIT gives you access to more than 150 customisable visualisation templates and real-time statistical dashboards for every credit need, offering insights into key metrics and trends. Easy sharing and reporting helps everyone stay on the same page.

Turn around time (TAT) analysis

Lending process efficiency hinges on ongoing improvement. Thanks to centralised data, transparent views and thorough reporting, our solution allows you to easily identify and resolve workflow inefficiencies. All for enhanced back-office team productivity.

Remove redundancies from
back office operations

Manual tasks and slow team coordination delay bank back office operations—and decisions. Improve your lending experience for clients and teams with smart loan origination tools, streamlining everything from validation to disbursement.
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Document validation

Automatically check, verify, and validate the authenticity and accuracy of documents provided by the borrower. Ensure they meet the required regulatory standards and reduce the risk of error or fraud.

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Application decision

Assess and evaluate loan applications quickly and accurately. Get nearly instant decisions through in-depth, automated analysis of credit scores, income, debt, and other relevant factors to determine loan eligibility.

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Automatic contract issuance and contracting

Issue loan contracts automatically once an application is approved. Rule out human errors, ensure consistency with templates and automation, and support your customers faster.

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Automatic disbursement

Speed up disbursement and transfer loan funds directly to the borrower's account, without delay. Unlock faster assistance and make time for the next credit application.